Privacy Policy

Principles

You can be confident that:

  • We only use personal information in the ways we need to and that is expected of us.
  • We will keep you up to date with our work as well as our fundraising activities.
  • But we only use your personal information to do this if you have previously told us that’s OK.
  • We will make it easy for you to tell us how you want us to communicate with you, including how to opt out from future communications – and we promise your request will be respected straight away.
  • We will never release your information to outside organisations for their marketing purposes.
  • We will be especially careful and sensitive when engaging with vulnerable people or those we have reason to believe might be vulnerable
  • We take all reasonable care to safeguard your personal information through security policies and secure business processes.
  • To answer any queries you have, at any time, please ring 07402 449989.

Your privacy is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information shared will be looked after or used.

1. How we collect personal information about you

We may collect personal information from you when you interact with Cerulean Blue. There are many occasions when this could happen, for example: if you enquire about our activities, ask us to help with your needs, register with us, donate to us, purchase something, apply for a volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And this may be when you phone us, go on to our website, or contact us through the post, or in person.

2. What information do we collect?

The personal information we collect might include your contact details such as name, date of birth, email address, postal address, telephone number and credit/debit card, as well as information you provide in any correspondence between us.

If you are applying to us for help, we may also collect personal information about your other family members such as your children.  

We also gather general information about the use of our website, such as which pages users visit most often. We may also track which pages users visit when they click on links in Cerulean Blue emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our website and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.

3. Cookies

Cookie‘ is a name for a small file, usually of letters and numbers, which is download onto your device, like your computer, mobile phone, or tablet when you visit a website.

They let websites recognise your device so that the sites can work, or work better, and gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and allows us to improve our site.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

  • Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
  • Performance cookies collect anonymous information about how you use our site, like which pages are visited most. No information that identifies you is kept.
  • Functionality cookies remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. They are anonymous.
  • Targeting or advertising cookies collect information about your browsing habits to make advertising relevant to you and your interests.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

But if you choose to refuse all cookies you may not be able to use our website properly.

If you have any questions about how we use cookies, please email us, ceruleanblue1925@gmail.com.

4. How do we use personal information?

We may use your personal information to:

  • Provide you with the advice and support you’ve asked us for.
  • Provide or administer activities relating to all our services: updating you with important administrative messages, to help us identify you when you contact us, and help us to properly maintain our records.
  • Approach other charities for assistance on your behalf if you have applied to us for help. We may need to disclose your information to those charities but will only do so if you give us your consent.
  • Improve your experience with us. We may use your information to enhance the service that we, to fulfil your applications and gift aid declarations, to improve our information and communications, or to personalise the website to better suit your needs.
  • Provide you with information about our plans. This may be letting you know about new or enhanced services that we hope will be useful and interesting to you, and may include fundraising updates; of course, we will only do this either with your consent, where we need to fulfil a contract or service with you, or where we believe you will expect to be updated and contacted by us. You can ask us at any time to change how we contact you, simply contact ceruleanblue1925@gmail.com
  • Analyse the personal information we collect about you so that we can better understand our supporters, their preferences and needs and important trends.  This may mean looking at all the interactions you have with us so we can aim to offer you the right information or offers at the right time; including financial interactions so we can ensure we ask you for an appropriate level of support. It may also mean using external sources of information about you, the area where you live, or people like you, so we can better inform how we talk to you about our work. We believe this enables us to offer you more appropriate offers and communications, but you can opt out of this activity at any time. To do this please email ceruleanblue1925@gmail.com with the subject line ‘Please stop analysis of my data’.
  • We may need to disclose your information if required to do so by law (for example, to comply with applicable laws, regulations, and codes of practice or in response to a valid request from a competent authority); or, to enforce our conditions of agreements.

To do some of this, Cerulean Blue may also share your information with our trusted partners, but this is always carried out under our instruction, and is never for their marketing approaches.  We ensure that they store the data securely and delete it when it is no longer needed.

A special note about the Sensitive Information we hold   

If you contact us at Cerulean Blue by telephone, email, or post, or in other more general communications with us such as blogs or general emails, you may choose to provide details of a sensitive nature.

We only use it for the purposes of dealing with your application or enquiry, or for the purposes of quality monitoring or evaluating the services we provide.  We will not pass on your details to anyone else without your express permission except in exceptional circumstances such as the reporting of need to safeguard a child or vulnerable adult.

If you provide us with any Sensitive Personal Data by telephone, email or by other means, we will treat that information with extra care and always in accordance with this Privacy Policy.

Your personal information and details of the enquiries received are stored on a secure database or in paper files for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.

5. Your choices

We’d like to keep all our valued supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, where we are able to, we’d like to keep in touch with you (by post, phone, email, text, and other electronic means) about our progress and how you can continue to help us in this important mission.

Please be reassured that respect lies at the heart of everything our committed volunteers do we respect any information that you share with us, and you can change your mind and remove or add your consent at any time, by simply contacting us on ceruleanblue1925@gmail.com

6. Who sees your personal information?

The personal information we collect about you will be used by Cerulean Blue so that we can help you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

7. Your Information Security

We take the security of your personal information extremely seriously.

We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction, and loss.

And we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

Here are some of the ways we protect your personal information:

  • If you provide personal information to us online that information is encrypted for protection on transmission to us. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. However, unless your internet browser supports this you will not be able to take advantage of this level of security.
  • Offline, your personal information is kept securely in our databases and office.
  • Our website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
  • Any debit or credit card details which we receive on our website are passed securely to our payment processing partner, according to the Payment Card Industry Security Standards.

8. Your communication with Cerulean Blue

Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.

9. How to update or access your personal information

To request a copy of your personal information we hold, to update your details, correct or remove information you think is inaccurate please:

Write: Cerulean Blue, 12 Lawn Avenue, Birstall, Leicester LE4 4HQ

Email: ceruleanblue1925@gmail.com

Tel: 07402 449989

10. Changes to our Privacy Policy

Our Privacy Policy is reviewed regularly to ensure that it reflects how we use your information. Any changes will be notified to you by updating this policy so please check this Policy to see if any changes have been made that are important to you. Where appropriate, changes will be notified to you by email.